Support

For account and project help, email support@trustycreator.com. Include your account email, the relevant campaign or project reference, what happened and the outcome you are asking for.

The pilot is supported personally by its operator. Requests are reviewed manually; there is no guaranteed response time or 24-hour support service. Payment-provider and bank processing can take additional time.

Describe the agreed brief, delivery or payment problem, any revision requests, and your proposed resolution. We may ask each party for relevant information. A support request does not itself approve a refund, release a payment or change the project agreement.

Use your Brand payments page for an eligible campaign refund request. For a started project or a transfer that needs investigation, contact us with its reference. See the refund and dispute terms.

To report unlawful content, infringement, harassment or misleading profile information, send the page or file link, a clear explanation, your contact details and any relevant supporting information. Include enough detail for us to locate and assess the material.

For an account-security issue, mark the subject “Security”. Do not send passwords, secret keys, full card numbers or unnecessary identity documents. Avoid accessing other people’s data when reporting a technical issue.

For access, correction, deletion, portability or other personal-data requests, email support@trustycreator.com. Our data-rights guide explains the process and response period.

Account closure and privacy requests are handled manually. Closing an account does not automatically refund an existing project or remove legally required transaction records.