Terms of Service

These terms govern use of trustycreator.com and its marketplace services. “We”, “us” and “our” mean Sergio Escosa Rodriguez, operating Trusty Creator in an individual capacity. “Creator” means a person offering content services; “Brand” means a person or organisation commissioning them.

Questions and complaints: support@trustycreator.com. Personal-data handling is explained in our Privacy Policy.

You must be at least 18 and legally able to enter into contracts. If you act for an organisation, you must have authority to bind it. The service is intended for professional content collaborations; any mandatory rights that apply to you as a consumer remain unaffected.

Provide accurate account, profile and payment information, keep it up to date, protect your login, and report suspected unauthorised access. You are responsible for activity you authorise through your account. Do not impersonate others or misrepresent your experience, portfolio or social accounts.

Trusty Creator helps Brands discover Creators, publish briefs, receive applications, agree projects, exchange messages and deliverables, and arrange payments. During the small founder-run pilot, we may also help with briefing, matching and quality review where agreed.

Creators and Brands are responsible for performing their agreed project obligations. Creators act independently; using the platform does not create employment, a partnership or authority to represent the operator. We do not guarantee a match, earnings, sales, advertising performance or uninterrupted availability.

Trust Scores and verification badges are limited signals based on profile information, portfolio quantity and variety, project history, ratings and connected social accounts. They are not identity checks, independent creative-quality certifications or guarantees of future performance. Contact support to challenge inaccurate information.

The campaign brief, accepted application, agreed rate, deadline and signed Content Rights Agreement describe the project. Clarify deliverables, usage duration and any creator-posting requirements before work starts. Changes to scope or price require agreement by both parties.

The Creator must sign the project’s Content Rights Agreement before starting through the platform and deliver work that meets the brief. The Brand must review it and explain any requested changes. The standard workflow supports up to two revision rounds within the original scope. Extra work needs a separate agreement; unresolved problems should be sent to support.

For content-and-creator-posting projects, the Creator must also publish as agreed and supply the post link. The Brand verifies that posting step before project completion. Both parties are responsible for applicable advertising disclosures, truthful claims, music licences and permissions from people appearing in content.

Brands fund campaigns upfront through Stripe Checkout. The standard platform fee is 10% on top of the creator budget, shown before payment. There is no platform commission deducted from the Creator’s agreed project rate. The currency and total shown at checkout govern the purchase; each party remains responsible for taxes that apply to its activity.

Stripe and Stripe Connect process payments and creator transfers. Creators must complete Stripe onboarding and maintain an eligible connected account. References to “escrow” describe the platform’s upfront funding and later transfer workflow; Trusty Creator is not a bank or a separately regulated escrow provider.

Creator transfers are initiated following content approval, or completion of the required posting verification for a hybrid project. Transfer processing, verification, bank timing, disputes and payment-provider restrictions can delay receipt. A completed project status does not by itself confirm that funds have reached a bank account. Stripe’s applicable terms also apply to its services.

A Brand can request a refund of the remaining funded amount for an active paid campaign with no accepted application or project. This includes the advertised no-match refund after 30 days; the current cancellation workflow also permits eligible requests earlier. A request cancels the campaign and starts refund processing. Bank receipt is not immediate.

If the accepted creator rate is lower than the funded budget, the platform arranges the applicable unused-budget and associated fee adjustment. Where a project has already started, automatic full-campaign refunds are unavailable. Contact support with the project reference, issue and proposed resolution; we will review the circumstances with the parties. Do not assume a refund or extra compensation has been approved until it is confirmed.

These procedures do not limit statutory remedies or payment-provider dispute rights. If consumer withdrawal rights apply, including a statutory 14-day period where applicable, they remain available. Merely accepting these terms does not waive them.

Creators retain copyright in their work. The signed Content Rights Agreement grants the Brand a worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, distribute and display delivered content for the selected duration: 30 days, six months, one year or perpetual. “Royalty-free” means no additional royalty under that licence; the agreed project payment is still due.

The Brand’s usage licence takes effect on content approval, subject to its funding and payment obligations. For a time-limited licence, the duration runs from approval unless the parties expressly agree another start date. The Brand must stop new uses after expiry and remove uses it controls, except where a separate valid licence applies. Copyright ownership is not transferred.

Creators must have the rights and releases needed for all included material. Any waiver of moral rights applies only to the extent legally permitted. Agreed creator-posting duties do not grant access to the Creator’s account or permission for advertising through that account.

You grant the operator a limited licence to host, process and display content as needed to run the service, including portfolios you choose to display. We do not receive an unrestricted right to sell your work or use private deliverables in our own marketing. Project-specific deliverables, rate and duration are set by the project documents; these platform terms govern use of the service and prevail over conflicting general wording in the Content Rights Agreement.

Do not upload unlawful, infringing or abusive content; manipulate reviews or verification; send spam; introduce malware; bypass access controls; or misuse other users’ information. Only share personal data and confidential materials that you are entitled to share.

Use private briefs, messages and deliverables only for the project and related legitimate administration. Do not disclose another party’s confidential information without permission, except where required by law. Public portfolio uploads and published briefs are not confidential spaces.

Report suspected infringement or unlawful content through Support, identifying the content, its location and the reasons for the report. We may review, restrict or remove material and, where appropriate, invite a response.

We may restrict accounts or content where reasonably necessary to address misuse, security threats, legal requirements or serious breaches of these terms. Where lawful and practical, we will explain the reason and allow you to contact support for review.

You can request account closure through support or exercise deletion rights through Your data rights. Closure does not automatically cancel existing projects, refund payments or extinguish licences already granted. Outstanding obligations and records that must lawfully be retained are handled separately.

We will exercise reasonable care in providing the service. Each party remains responsible for its own acts, representations and contractual obligations. To the extent permitted by law, we are not responsible for another user’s independent acts or losses that were not reasonably foreseeable.

Nothing in these terms excludes responsibility for fraud, intentional misconduct, gross negligence, or any liability or statutory rights that cannot lawfully be excluded. No guarantee is given that social-platform data is complete or that third-party services will always be available.

We may update these terms for changes to the service or legal requirements. Material changes will be communicated before they take effect where required. The terms applicable when a project is agreed continue to govern that project unless the parties agree otherwise or law requires a change.

Dutch law applies, subject to any mandatory protections of your country of residence. Disputes may be brought before the courts with jurisdiction under applicable law; these terms do not remove a consumer’s right to use their local competent court. If a provision is unenforceable, the remainder continues to apply.

Please first send questions or complaints to support@trustycreator.com so we can try to resolve them.